|
| Shipping & Returns |
 |
|
 |
Shipping Rates
We deliver to over 200 countries across the world. A shipping charge will be incurred and this is calculated at the point of order and is dependant on the volumetric weight of the product purchased and the destination, rest assured our prices are calculated with you in mind.
In partnership with Parcelforce we deliver your products with tracking facilities for added security. You can view your products in transit as soon as your order has been placed by logging into Parcelforce tracking facility.
How do I track the delivery of my order?
Once your order has left our warehouse, you can track its progress online. Your Parcelforce tracking ID will be sent to you by email you can also simply click on 'My Account' in the top menu bar and you will be asked for your email address and the password you set up when ordering. Once you've entered these, you'll see a list of your current orders. If the order has been despatched, you'll see an order tracking number alongside it. Use this tracking number to find out how your order is progressing. You'll see a status against your order to tell you what has happened to it. The status will be one of the following
Pending: We have received your order and awaiting payment confirmation.
Processing: We are processing your order. Your order might be at any point between us sending the order to the warehouse and the warehouse being ready to despatch it.
Despatched We have despatched your order. You'll receive an email confirming this and giving you a tracking number.
Delivered: Your Products have arrived and ready to display.
* Shipping rates are subject to change without notice
If you cannot receive parcels weighting 25kg please inform us and we will make arrangements your you.
|
European Zones
|
| Zone 1 |
Zone 2 |
Zone 3 |
Zone 4 |
Zone 5 |
Zone 6 |
| UK |
Highlands, Islands |
Northern Ireland |
Channel Islands |
Republic of Ireland |
Belgium, Netherlands, Luxembourg |
|
European Zones
|
| Zone 7 |
Zone 8 |
Zone 8* |
Zone 9 |
Zone 9* |
Zone 9** |
| France, Germany, Denmark |
Italy, Spain, Portugal |
Greece |
Slovakia, Turkey |
Andorra |
Rest of Europe |
* Shipping rates are subject to change without notice
|
European Tarifs
|
|
0-25kg |
25-50kg |
50-75kg |
| Zone 1 |
£10 |
£20 |
£30 |
| Zone 2 |
£15 |
£30 |
£45 |
| Zone 3 |
£15 |
£30 |
£45 |
| Zone 4 |
£15 |
£25 |
£35 |
| Zone 5 |
£15 |
£25 |
£35 |
| Zone 6 |
£15 |
£25 |
£35 |
| Zone 7 |
£15 |
£25 |
£35 |
| Zone 8 |
£20 |
£40 |
£60 |
| Zone 8* |
£40 |
£80 |
£120 |
| Zone 9 |
£40 |
£80 |
£120 |
| Zone 9* |
£50 |
£90 |
£140 |
| Zone 9** |
£30 |
£60 |
£90 |
* Shipping rates are subject to change without notice
|
International Zones
|
| Zone 10 |
Zone 11 |
Zone 12 |
| USA & Canada |
Far East & Australasia |
Rest of World |
* Shipping rates are subject to change without notice
|
International Tarifs
|
|
0-25kg |
25-50kg |
50-75kg |
| Zone 10 |
£50 |
£75.50 |
£110 |
| Zone 11 |
£70 |
£130 |
£190 |
| Zone 12 |
£95 |
£180.50 |
£250 |
Returns Policy
For our returns policy please refer to our Terms of Business
If you would like a hard copy of our Terms of Business you can contact us either in writing, telephone, fax or email :
CLSX
Hamilton House
Hamilton Business Park
Leicester
LE4 9HQ
www.clsx.co.uk
e: returns@clsx.co.uk
t: +44 (0) 870 350 1423
f: +44 (0) 870 350 1409
One of our Customer Services Representatives will be available on +44 (0) 870 350 1423 between 8.30am and 5.30 GMT to help in any matter you need to discuss.
What if I'm not in when you deliver?
CLSX deliveries will usually be made between Monday to Friday (unless a Saturday pre-noon delivery has been requested) between 9am and 5pm.
We realise that occasionally we may try to deliver an order and you (or the intended recipient) may not be available. Each time an attempt is made to deliver your goods, Parcelforce will leave a card at the delivery address confirming that they have attempted delivery your goods. This card contains a contact number so you can speak directly to Parcelforce or the representative and agree a mutually convenient delivery time or alternatively, to arrange for you to collect the order directly from their depot.
After two failed delivery attempts, your items will be held at the local depot for 21 days before being returned our warehouse.
How do I change an order?
We cannot change orders after we have accepted them however, if you contact one of our Customer Services Representatives on +44 (0) 870 350 1423 any time between 08.30 and 17.30 GMT we can discuss your situation. It would be helpful if you could have the following details to hand:
Customer name
Order number
Date of the order
Our full Terms and Conditions apply to all orders.
Print This Page
|
|
|
|
|
|
Mens
